THE NATURAL TEXTILE COMPANY INC.
2571 WEST
BROADWAY
VANCOUVER , V6K 2E9
604 736 2101
Fifth Floor
-- customer service
1.0
About us
The
Natural Textile Company, founded in Vancouver in 1995, is
a fabric retail store which specialises in home furnishing
fabrics woven from natural fibres such as cotton , linen , silk
, hemp , jute.
The fabrics
come in all weights and weaves , from translucent combed cotton
sheer fabrics to heavy jacquard woven brocades. Most fabrics are
multi-purpose , which is to say that they can be used for draperies,
upholstery , bedding and apparel -- in all cases , if you click
on the fabric swatches , you will see the recommended usage for
each fabric.
Why natural
fabrics ? Well in the words of company founder Pippa Morgan
" " whilst environmental concerns are an important issue for
us , our decision to sell fabrics made only from natural fibres
quite simply comes from the fact that we prefer non synthetic
textiles. Fabrics woven from natural fibres enhance home furnishing
in a way that synthetic or synthetic blended fabrics cannot."
Four things
are important to us when it comes fabric selection - quality
, design appeal , colour and texture -- we hope that these criteria
will be obvious to you as you browse our site.
2.0
Contact Us
Fabric buying
is an interactive process, with lots of questions and answers
. We encourage you to contact us with any questions or comments
that you may have , please call us on our toll free number
1 866 3334633 ( Monday -- Saturday 10.00 -- 17.30 PT) or
e-mail us at info@naturaltextiles.com
. For most efficient response, please use our online
contact us form.
3.0
Colour and Texture
In
a world of uncertainties , we know two things for certain.
Firstly
, regardless of how hard we have tried, the colour of the actual
fabric is going to be different to the virtual sample which you
will see on our site. So if colour is of importance , and sometimes
customers are looking for very subtle shades , then please contact
us for samples.
Buying
fabric , without having seen a sample , is a risky endeavor
.
The
second certainty is that whilst you can browse around our e-store,
it is impossible to touch the e-stock -- an unfortunate reaility
of virtual reality .
Colour
and texture are two of the most important selection criteria
to customers when they are buying fabric. We do not want customers
to be mislead by the "virtuality" of on line browsing, there
is no substitute for being able to touch fabric samples , and
see the actual colour. We strongly recommend that you request
small samples or sample yardage before placing orders.
4.0
Samples
If you would
like to see samples , then please e-mail or call us with the reference
numbers of the samples that you would like , and we will post
or courier 2" x 4" samples to you. The charge is Can$5.00 for
8 or less , Can$ 10 for 15 or less. For 16 or more samples , prices
will be quoted at the time of enquiry. Courier charges would be
additional.
The cost of
samples ( excluding courier charges ) would be deducted from any
subsequent purchase of Can$50.00 or more.
Customers also
have the option of buying sample yardage in increments of 0.50m
or more.
5.0
Warranty Information
We guarantee
that all of our fabrics are first quality goods.
Customers should
understand that fabrics woven from natural fibres can and do have
irregularities, particularly handwoven or handloom fabrics.
Fabrics that
have been laundered at the mill , or fabrics with a special surface
finish , may also exhibit some weave or colour irregularities.
These kinds
of irregularities ( as mentioned above) are normal and should
not be regarded as flaws.
There will be
dyelot variations between pieces off fabric taken from different
dyelots
We
do not guarantee our fabrics in terms of wear , colour fastness
, colour fading, or shrinkage.
We
do not make any warranty , express or implied, with respect to
fitness for a particular purpose or merchantability of its fabrics.
We have categorised
each fabric in terms of its use suitability -- these are suggested
use categories, and should be consistent with standards that customers
might reasonably expect from non synthetic home furnishing fabrics.
8.0
Payment
All orders must
be pre-paid in Canadian $ prior to dispatch using either Mastercard
, Visa , or certified cheque.
For custom order
items , a 50% deposit is required at the time of placing the order
, with the balance due at the time of shipment.
Printed invoices
with Visa/Mastercard receipts will be sent out with each shipment
as proof of purchase.
7.0
Returns and Refunds
Ordering fabrics
or products over the internet usually requires some degree of
good faith and/ or trust. In return for our customers’ trust ,
we undertake to behave equitably and honourably when responding
to customers’ concerns.
7.1 Fabrics and linings
Customers in Canada may return fabric pieces of 5m or more
for a full refund providing the fabric piece has not been
cut or damaged in any way. Customers will be required to pay the
return shipping costs.
Customers outside of Canada may return fabric pieces of 5m
or more for a full refund providing the fabric piece has
not been cut or damaged in any way. Non-Canadian customers will
be required to pay the return shipping costs and customs and brokerage
charges.
There will be no returns accepted or refunds given for fabric
pieces shorter than 5m.
Once again , to avoid disappointment , we recommend that customers
pre-order samples before placing fabric orders.
7.2 Accessories ( other
than linings ) and rugs
Customers may return accessories for a full refund subject
to the same shipping and brokerage restrictions as listed for
fabrics .
7.3 Custom Sewing Work or
Products made to Order
We cannot accept returns or offer refunds for custom items
such as "made to order" cushions , shades , draperies etc .
However , if a customer is unhappy as a consequence of a mistake
that we have made , we will arrange for the collection of the
item , its repair and subsequent return shipment without charge
to the customer.
If alterations need to be made ,which are not our responsibility,
we are pleased to do the alterations but will have to charge for
the alteration work and all shipping charges.
8.0
Workroom
Estimates
A lot of our
business is generated from custom making draperies , cushion covers
, roman shades etc.
"The Fourth
Floor - Workroom Estimates" enables customers to complete simple
questionnaires with regard to specific custom orders which are
then e-mailed to us -- with the information provided, we are able
to provide customers with accurate prices for custom making throw
cushion covers , draperies , shades , foam cushions etc.
These forms
do not automatically calculate prices -- they just give us enough
information to quote prices.
Sometimes we
will e-mail additional questions to the customer before submitting
a quotation.
Once again ,
please be reassured that quotes are submitted without obligation.
Assuming that
the fabric is in stock , custom orders usually take two to three
weeks from time of the order confirmation.
9.0
Methods of Shipping , Freight Charges, and Customs Brokerage Charges
Unless otherwise
specified, fabric or products will be shipped by UPS prepaid .
Prior to shipping , we will confirm the freight cost which will
be added to the customer’s invoice .
For shipments
to the US or overseas , freight will continue to be pre-paid .
However customs brokerage fees and import duties or excise taxes
will be paid collect by the customer. In most cases, UPS are
able to provide the customs brokerage services.
If customers
prefer , fabric can also be shipped by Canada Post.
In addition
to the freight and brokerage charges, a packing charge of 5% will
be added to each shipment .
10.0
The Shopping Cart and Buying Fabrics
The shopping
cart function is a convenient device to enable customers to track
the dollar amounts of possible purchases, but this is all it does
.
Please be reassured
that there is no possibility of a sales order being processed
accidentally because a customer has inadvertently clicked
on the wrong button.
Purchases can
only be made after three steps - (1) customer e-mails a sales
order to us (2) we confirm fabric availability , price and
shipping charges and (3) the customer confirms his or her
acceptance of the information provided in step 2.
At that point
, arrangements are made for payment.
Thank you for
your interest.
